1. Information We Collect

We gather different types of information depending on how you engage with our services. Some you provide directly — like when you fill out our contact form. Other bits we collect automatically as you browse our site.

Personal Information You Provide

• Name and contact details (email address, phone number)
• Physical address when you enrol in our programs
• Payment information for course registrations
• Educational background and professional experience
• Course preferences and learning goals
• Communications you send us through email or contact forms

Information Collected Automatically

When you visit arsyntevia.com, our systems automatically log certain technical data:

• IP address and approximate geographic location
• Browser type, device information, and operating system
• Pages visited and time spent on each page
• Referral source (how you found our website)
• Date and time of your visit

2. How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing you with quality financial education.

3. Sharing Your Information

Sometimes we need to share information with trusted partners to deliver our services properly. But we're selective about who gets access to your data.

Service Providers

We work with carefully vetted companies that help us run our business:

• Payment processors that handle credit card transactions securely
• Email service providers for course communications
• Cloud hosting services that store course materials
• Analytics tools to understand website performance

These providers can only use your information for the specific tasks we've hired them to do. They're bound by confidentiality agreements.

Legal Requirements

We may disclose information if required by Australian law, court orders, or government authorities. This includes situations involving fraud prevention, security threats, or protecting someone's safety.

Business Transfers

If arsyntevia merges with another company or sells assets, your information might be transferred. We'd notify you beforehand and ensure the new owners respect this privacy policy.

4. Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.

To exercise any of these rights, email us at info@arsyntevia.com with your request. We'll need to verify your identity before processing changes to your account.

5. Data Security

Protecting your information is something we take seriously. We've put multiple safeguards in place to prevent unauthorised access, loss, or misuse.

Technical Measures

• SSL encryption for all data transmitted between your browser and our servers
• Secure payment gateways that meet PCI DSS standards
• Regular security audits and vulnerability testing
• Firewall protection and intrusion detection systems
• Encrypted backup systems with redundancy

Organisational Measures

• Staff access to personal data is limited to those who need it for their work
• Regular privacy training for team members
• Strict confidentiality agreements with employees and contractors
• Incident response procedures if a breach occurs

Despite our best efforts, no internet transmission is completely secure. We can't guarantee absolute security, but we work hard to protect your data using industry best practices.

6. Data Retention

We don't keep your information forever. How long we retain data depends on its purpose and legal requirements.

Retention Periods

• Course Records: Maintained for 7 years after course completion (required by Australian education standards)
• Financial Records: Kept for 7 years to comply with tax law
• Marketing Data: Retained until you unsubscribe or 3 years of inactivity
• Website Analytics: Aggregated data stored for 2 years
• General Enquiries: Deleted after 2 years unless part of ongoing correspondence

Once retention periods expire, we securely delete or anonymise your information. Deletion methods vary based on data type but always ensure information can't be recovered.

7. Cookies and Tracking

Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help us understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like maintaining your session
• Analytics Cookies: Help us understand which pages are most useful and where people get stuck
• Preference Cookies: Remember your choices so you don't have to re-enter information

You can control cookies through your browser settings. Blocking all cookies might affect how well our site works for you. Most browsers let you block third-party cookies while allowing first-party ones.

We don't use advertising cookies or share data with ad networks. Our tracking is purely for improving your experience on our site.

8. Third-Party Links

Our website occasionally links to external resources — industry publications, financial tools, or educational content we think you'll find helpful.

We're not responsible for the privacy practices of these external sites. When you click away from arsyntevia.com, you're subject to that site's privacy policy. We recommend reading their policies before sharing personal information.

We try to link only to reputable organisations, but we can't control or monitor their data practices.

9. Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.

If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete it from our systems promptly.

For students aged 16-17 interested in our programs, we require parental or guardian consent before enrolment.

10. International Data Transfers

Your information is primarily stored on servers located in Australia. Some of our service providers operate overseas, which means your data might be processed in other countries.

When we transfer data internationally, we ensure adequate protections are in place — either through the provider's certification under recognised privacy frameworks or through specific contractual clauses.

Countries where data may be processed include the United States (for payment processing and email services). These providers comply with privacy standards comparable to Australian requirements.

11. Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when we last made changes.

If we make significant changes affecting how we use your information, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Continuing to use our services after policy updates means you accept the revised terms. If you disagree with changes, you can close your account by contacting us.